Telefónica Tech provides secure, compliant and intelligent digital transformation for Financial Services & Insurance, with AI-powered solutions that elevate customer and colleague experiences.
INDUSTRY CHALLENGES
Digital innovation is rapidly reshaping financial services, with AI and advanced analytics now the top technology investment priority across banking and insurance. At the same time, regulatory frameworks such as DORA and Consumer Duty demand stronger governance, security and resilience, shifting the industry from experimentation to accountable, compliant digital operations.
This is the new chapter of FSI, making it more important than ever for firms to work with an experienced, consultative technology partner to innovate, operate, and secure.
Customers expect seamless, personalised, always‑on digital experiences, benchmarking banks and insurers against leading digital-native brands.
FSI firms must demonstrate strict compliance with frameworks such as DORA, GDPR, PSD2, and Open Banking, and navigate evolving AI governance.
Legacy systems remain one of the biggest barriers to digital transformation in FSI, creating bottlenecks in agility, innovation and compliance.
As FSI firms face growing exposure to cyber attacks, fraud and disruption, strengthening cyber resilience while maintaining service continuity is becoming a critical priority.
WHAT WE DO
Being a high-trust environment, FSI institutions not only need solutions that are secure, compliant, and scalable, but that also strike the balance between AI and human operations. Combining innovation with industry expertise, Telefónica Tech supports the FSI sector with this kind of transformation: modernising through cloud infrastructure, data platforms, AI, business applications, and cybersecurity.
Telefónica Tech brings a unique ability to support end-to-end digital transformation in FSI. We partner with banks, insurers, and capital markets firms throughout the UK and Ireland to deliver tailored technology solutions, from customer interfaces, to internal operations, to secure infrastructure:
Our seamlessly integrated Microsoft Dynamics 365 CRM solutions help you launch new products and expand into new regions, faster.
Improve service processes such as onboarding, complaints, and claims management to increase customer satisfaction and loyalty.
Leverage Microsoft Power Platform to automate around legacy apps, unlocking data insights and increasing operational efficiency.
Aligning data and AI initiatives with business and regulatory goals is essential in Financial Services & Insurance. A clear, governed...
Data science and AI can help banks and insurers tackle key industry challenges, including fraud detection, financial crime prevention,...
With our intelligent analytics and visualisation services, we deliver secure, role‑based insight platforms that give FSI leaders...
Move workloads using a structured, security‑first migration approach that supports public, private, hybrid, and multi-cloud models,...
Transform legacy applications into cloud‑native architectures to improve agility, scalability, and performance, while reducing...
Improve visibility and control over cloud spend with FinOps frameworks that align consumption to business value, optimise costs, and...
Enhance threat visibility and response across your environment with managed detection and response services that provide continuous...
Modernise your security operations with a next-generation SOC framework that reduces alert noise, improves threat detection, and...
Ensure business continuity and rapid recovery with Disaster Recovery as a Service solutions that provide continuous data protection,...
Through automation, data integration and modern digital platforms, Telefónica Tech helps FSI firms simplify complex processes and reduce operational friction. Technologies such as AI, analytics and automation enable straight‑through processing, faster decision‑making and reduced manual effort across core functions. Ultimately, driving lower costs and improved speed without sacrificing quality or compliance.
By enabling omni‑channel engagement and intelligent digital workplaces, Telefónica Tech helps FSI organisations modernise how customers and employees interact with services. Conversational platforms, digital interfaces and integrated systems deliver faster, more personalised experiences for customers, while empowering colleagues with intuitive tools that support agile, modern ways of working.
Telefónica Tech enables FSI organisations to adopt AI in a responsible, scalable way, combining advanced analytics, automation and AI‑driven decisioning with strong governance and human oversight. By applying AI where it delivers the greatest impact, such as fraud detection, risk management and customer engagement, Telefónica Tech helps firms increase productivity and insight while maintaining transparency, control and trust across their operations.
Unlock the value of your data by creating AI‑ready analytics foundations. By unifying data from across products, channels and systems, we help organisations gain real‑time insight to support smarter decision‑making, improved risk management and enhanced customer understanding - underpinning advanced AI use cases across the business.
Telefónica Tech supports financial institutions in strengthening cyber resilience and meeting evolving regulatory demands. With security embedded across cloud, data and digital platforms, organisations are better protected against cyber threats, fraud and disruption, while maintaining strong governance, compliance and auditability. This is critical for business continuity and regulatory confidence in a highly regulated sector.
Modernise your technology estate with cloud‑native, secure infrastructure designed for agility and scale. Our cloud platforms provide the resilience, flexibility and performance needed to support digital innovation, while embedded security and compliance controls ensure sensitive financial data and operations are protected at every layer.
How Markel, global provider of specialty insurance solutions, modernised Helpdesk Operations across the UK business with Telefónica Tech and Microsoft Dynamics 365.
Discover how we developed a client onboarding platform, maximising automation and minimising customer input for Virgin Money.
Discover how Telefónica Tech used Microsoft Power Platform to help Beazley rapidly digitise underwriter interactions. What previously relied on in‑person, manual processes was replaced with a secure, cloud‑based broker booking solution — delivered in days and weeks.
How Progressive Building Society, a top‑10 UK building society, improved the delivery of its IT operations and refocused internal teams on customer needs by adopting a proactive managed service with Telefónica Tech.
THE TELEFÓNICA TECH DIFFERENCE
Telefónica Tech has a strong ecosystem of market-leading technology partners that enable our solutions in the FSI industry and beyond. We work with Microsoft, AWS, HPE, Databricks, Crowdstrike, Fortinet and more to deliver transformational, tailored systems based on our customers’ needs. Learn more about our Partners.
We work with banks, insurance providers and capital markets to deliver end-to-end digital transformation. Our FSI customers are diverse in size, ranging from hundreds to thousands of staff working across several locations. Take a look at some of our FSI customer case studies to learn more about our clients.
We bring a unique combination of technology innovation and industry expertise in the FSI space. More than just a point-solution provider, Telefónica Tech brings capabilities across the entire digital transformation spectrum, spanning Cloud, Cyber, Data & AI, and Business Applications. We’re a strategic partner for all of your technology needs as a bank, insurer or capital markets firm, eliminating information siloes and taking the time to become an extension of your in-house teams.
Telefónica Tech UK&I is headquartered in London, with offices around the UK including Inverurie, Glasgow, Belfast, Manchester and more. Our employees are based throughout the country, and we regularly collaborate with our colleagues across Europe. Learn more about our locations.
Start the conversation today – all it takes is reaching out. Get in touch, tell us a bit about your needs, and a member of the team will be able to help get you the solutions you require. Whether it’s arranging a consultation, demo, or just an informal chat, our colleagues stand ready to help you on your digital transformation journey.
GET IN TOUCH
Explore what Telefónica Tech can do for you. Get in touch today and a member of the team will reach out to learn more and discuss how we can help.
